Returns & Exchanges

At 18650 Battery, we stand behind the quality of our power cells and accessories with a 30-day satisfaction guarantee. If you receive a defective unit or are unsatisfied with your purchase, we offer a streamlined return process to ensure your projects stay powered.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the batteries in their original plastic cases and protective packaging to comply with lithium-ion shipping safety regulations.

• 3.
  Ship Items

  Affix the provided return label to your package and drop it off at an authorized carrier location, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Quality Inspection

  Once received, our technicians will test the cells for voltage consistency and capacity; approved returns will be processed for a refund or replacement within 3-5 business days.